frequently asked questions.

What are the shipping options?


We offer Royal Mail 1st Class delivery on smaller items such as prints, this usually takes 2-3 days after payment and packagaing has been processed. Larger prints and canvases are shipped by Parcelforce courier service usually on a 48 hour delivery straight to your door. Shipping will only take place on weekdays and not on the weekends.




What do I do if I received a defective order?


We take great care in the packaging of our original art and prints, but if you do receive a defective product we would require you to mail back the product taking care to repackage it as you received it, and after assessing the return product a refund will be processed straight away.




How do I contact your company if my question isn’t answered here?


The easiest and effecient way to contact us is through email kirsten@artontheedge.gallery or by submitting your enquiry on our contact form on the homepage. You can also call via the telephone number at the bottom of this page.